HiLight Installations

Kauai, Hawaii

Policies

How do I make a reservation?

Fill out our Contact form on the Contact Us page with your event information and we will respond via email or phone with additional questions or helpful suggestions. Once we have determined your basic needs, we provide you with an estimate for your event.

I am not sure what/ how much light I need to get the mood I want for my event.

No worries! We will walk you through the various levels of light available and then you can choose what best suits your needs and budget.

How soon should I get in touch with you?

This really depends on the size of your event, the equipment and services that you require, and the time of the year. In general, the larger the event, the earlier you should reserve your equipment. Also, if you have selected a holiday time (such as Labor Day, Memorial Day or New Year’s) you should contact us earlier. Most of our clients make their reservations approximately six months to a year in advance. Less than six months away? Don’t fret! Just give us a call and we will do our best to accommodate your needs!

When are payments required and how may I pay?

A 50% non-refundable deposit will be due in order to reserve the equipment for your special event. The remaining balance is due 30 days prior to the event. We accept Personal Checks, Visa and MasterCard. Hi Light Installations requires a VISA or MasterCard 

and American Express on file for security hold - even if the client intends to make payment by cash or check. There is an additional 4% credit card processing fee.

 

Can I make changes once a reservation is made?

Absolutely! We expect that you will have changes as the details of your event are fleshed out and as your headcount fluctuates. If more than 30 days prior to your event, we will be happy to accommodate your changes penalty-free (based on availability of equipment). If less than 30 days prior to the event, you will be changed the highest balance due - even if your equipment needs are reduced.

My event is at a vacation rental… do I need to do anything special?

Let us know exactly where your event will be held. We have setup equipment at many of the popular vacation rentals that permit events. If we are unfamiliar with the property you are utilizing, we require written permission by the owner of the vacation rental to set up equipment on their premises. We also require a site inspection is completed prior to the reservation for unfamiliar locations.

 

We would like to utilize a public park/area…is this allowed?

You must obtain a permit from the County of Kauai in order to have an event on public property. Hi Light Installations must be written on the permit. The permit must be submitted to Hi Light Installations before any equipment may be reserved. Also, the client must provide supervision (including overnight supervision) for the entire time that the equipment is on public property. Please remember that you are responsible for the equipment from the setup time to the breakdown time.

 

What do I need to prepare for installation set up?

Please make sure there is a clear access path for our crew and trucks when they arrive. Also if your location requires opening a gate or any other special access, it is your responsibility to ensure this is open and ready upon arrival. If you are planning on using any additional decorations that will be attached to our equipment be sure to clear it with us first. The safety of you and your guests is critical, and we do not want the chance of fire or other complications to arise. We may also be able to provide just the extra lanterns or other detail that you had in mind, so please just ASK!